SOMELISE · Customer Care
Shipping Policy
Thank you for shopping with SOMELISE. We want your new favorites to arrive safely and on time. Here’s everything you need to know about how we ship.
Shipping
$80
Free shipping on $80 or more
Processing
1–3
Processed in 1–3 business days
Delivery
7–12
US delivery 7–12 business days
Worldwide
7–15
Ships worldwide (7–15 business days)
01
Where We Ship From
Your order ships by air from one of our warehouses in the United States or China, depending on the item and stock availability. If your order contains items from different warehouses, it may arrive in more than one package.
02
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and US holidays). You’ll receive an email confirmation as soon as your order is placed, and another when it ships.
03
Delivery Time (United States)
Once shipped, orders typically arrive within 7–12 business days.
Total time to receive your order = processing time + delivery time.
04
Shipping Costs
- Free shipping on orders of $80 or more.
- For orders under $80, a flat $10 shipping rate applies and is shown at checkout before you pay.
05
Order Tracking
When your order ships, we’ll email you a tracking number. Tracking information may take a few days to update after your order ships. You can follow your package anytime using the tracking link in your shipping confirmation email.
International Shipping
Yes — we ship internationally, too.
- Countries we ship to: Most countries worldwide.
- International delivery time: 7–15 business days after shipping.
- International shipping rates: Calculated and shown at checkout. Free shipping on orders of $80 or more applies to international orders too.
Duties & taxes: International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are paid by the customer unless stated otherwise at checkout.
Shipping Address, Delays & Lost Packages
Shipping Address
Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages caused by an incorrect or incomplete address. If you notice an error, email us right away at zgyworkemail@gmail.com — we’ll do our best to update it before your order ships.
Delays
Delivery times are estimates. Occasionally, shipments may be delayed by carrier issues, weather, customs processing, or peak seasons such as holidays. If your order hasn’t arrived within the expected timeframe, please reach out — we’re happy to help look into it.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us at zgyworkemail@gmail.com with your order number (and photos, if damaged). We’ll send a replacement or issue a refund. Please contact us within 14 days of delivery (or of the expected delivery date, for lost packages).
Questions?
Email us at zgyworkemail@gmail.com. We typically respond within 24 hours.