Frequently Asked Questions

Size labels and fit vary by style. Check the information on the product page, including whether any chart shows body or garment measurements. Follow that style’s fit advice; there is no single between-size rule for every piece. If measurements or a size chart are unavailable, email us before ordering and we will help you check the available information.

Our collection includes lace sets and slips, modal robes, and pajama sets. Check each product page for the material information available for that style. Exact fiber percentages are not available for every item; email us before ordering if composition is important to your choice. Satin describes a weave and does not by itself mean silk.

To keep lace and soft fabrics beautiful, we recommend hand washing in cool water or using a gentle machine cycle inside a mesh laundry bag, then laying flat or hanging to dry. Avoid bleach and high heat. Always follow the care label on your garment.

We ship by air from our warehouses in the United States and China. Orders are processed within 1–3 business days, and US delivery typically takes 7–12 business days after shipping. See our Shipping Policy for details.

Yes! Orders of $80 or more ship free. For orders under $80, a flat $10 shipping rate applies.

Once your order ships, we’ll email you a tracking number so you can follow it along the way.

Yes, we ship to other countries too. We ship to most countries worldwide. International orders typically arrive within 7–15 business days after shipping, shipping rates are calculated at checkout, and orders of $80 or more ship free. See our Shipping Policy for details. Import duties or taxes may apply and are paid by the customer unless stated otherwise at checkout.

You can request a return within 14 days of delivery. Items must be unworn, unwashed, with tags attached and in original packaging. Return shipping is paid by the customer. Please email us first to receive the return address. Full details are on our Returns & Exchanges page.

PayPal and credit or debit card payment options are available at checkout. The options shown for your order can depend on your location and the payment provider. Please check the available methods before placing your order.

Orders can be canceled within 24 hours of purchase. Just email us at zgyworkemail@gmail.com with your order number. After 24 hours, your order may already be in processing, but we’ll do our best to help.