Returns & Exchanges

You may request a return within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition, with all tags attached
• Returned in their original packaging

A note on intimates: For hygiene reasons, items must be tried on over your own underwear, and any item that shows signs of wear, washing, odors, makeup cannot be accepted.

1. Email us first at zgyworkemail@gmail.com with your order number, the item(s) you’d like to return, and the reason for your return.
2. Wait for our reply. We’ll confirm your return and send you the return address. Please don’t send items back without contacting us first — packages sent without approval or to the wrong address may not be processed.
3. Ship your return. Pack your item(s) securely and mail them to the address we provide. We recommend using a trackable shipping service.

Return shipping is paid by the customer. Original shipping charges are non-refundable.

Once your return arrives and is inspected, we’ll email you to confirm. Approved refunds are issued to your original payment method within 10 business days after your return is received and inspected.

Please note your bank or card issuer may take additional time to post the credit.